About us

Porsche eBike Performance GmbH develops and produces pioneering drive systems under two brands at the company's location in Ottobrunn near Munich: compact lightweights from FAZUA for agile e-bikes that create an exceptionally natural riding experience, and in future also particularly powerful drive systems under the Porsche brand name. FAZUA is a young, ambitious brand that turned the bicycle industry on its head in 2017 with a completely new, innovative drive system for lightweight, agile (and good-looking) e-bikes. We have been part of Porsche eBike Performance GmbH since July 2022. Our diverse, open, progressive (and fun) team is looking forward to new inspiring talents who want to shape the future of e-bike technology and establish a new bike culture with us.

Your Tasks

  • As Teamlead Customer Support, you are responsible for a team of >10 customer service experts and thus play a fundamental role in establishing a premium service strategy. You will report to the Lead Technical Support
  • You are responsible for conducting regular employee appraisals to evaluate and promote individual performance and development
  • You will also be responsible for monitoring and improving support quality, implementing best practices and continuously optimising support processes
  • You optimise workflow management based on ticket volume and are responsible for monitoring key figures and deriving measures
  • You work closely with our technical trainers and thus contribute to the development and implementation of training programmes for the continuous skill and knowledge development of the team 
  • You will also develop communication templates for the daily business of our technical agents

Your Profile

  • You have a master's or diploma degree in economics or have equivalent professional experience
  • Ideally, you have at least five years of professional experience in customer service and have already gained initial experience in a managerial role
  • You have an in-depth understanding of customer service processes and have sound expertise in relevant systems and applications
  • You are enthusiastic about processes, have strong analytical skills and are able to derive measures from them and implement them sustainably
  • You have a basic technical understanding
  • You are customer-orientated and a team player.
  • You are a communication professional at various levels with very good German and English skills

Your Benefits

  • We are a diverse and international team of creative minds, passionate bikers and progressive thinkers
  • Your ideas are quickly realised with us: Contribute your thoughts, challenge the status quo and let your ideas soon become reality
  • We offer a hybrid working model depending on the position
  • At our company headquarters in Ottobrunn, just outside Munich, you'll find everything you need to work: beautiful premises, fully equipped kitchens, a huge terrace - and of course the best colleagues
  • With our location in the magnificent Bavarian Alpine foothills, we have dream bike tours right on our doorstep. You have the option of leasing your favourite bike from JobRad or simply grabbing one of our test bikes when they're available 
  • We do our best to live sustainability - and not just talk about it
  • We encourage training and support the ambitions of our team in all areas 
  • We believe in your recovery and our agility That's why we offer 30 days of holiday so you can recharge your batteries and soak up new inspiration

Your Application

Do you want to become part of the Porsche eBike Performance team? Please upload your CV and a short motivation letter including your availability and salary expectation.