Service_Landing

Our evation drive system makes eBike service more convenient than ever. This is possible due to the FAZUA Service Toolbox, our easy-to-use service software. Furthermore the battery and the drivepack can be removed in just one simple step. And if you ever have to bring your drive system into our workshop, you won't have to worry about a thing: You can keep on riding your eBike like a normal bicycle.

THE FAZUA SERVICE TOOLBOX

Your friend and personal helper


Are you interested in finding out for yourself what the problem is? 

With the FAZUA Service Toolbox, you can perform firmware updates on your own to continuously improve your drive's performance, regardless of what dealer you purchased it from. The software's diagnostics function allows you to check the condition of your system and, if any errors are found, gives you specific recommendations on how to address the problem. This means that you can handle specific service tasks directly through FAZUA, true to the motto: Cyclists do it on their own!


A TRUSTED DEALER OF YOUR CHOICE


Rather have your drive system looked at by a certified expert? 

Locate a FAZUA Service Partner near you using our dealer map:


FAZUA Service Partners
 are bicycle dealers who are specially trained to work with our drive system and the accompanying FAZUA Service Toolbox software. They also sell eBikes equipped with FAZUA drive systems and provide excellent quality of service. You'll be able to recognize them by the FAZUA Service Partner sticker displayed in their shop window.


OPEN A SERVICE TICKET


ADVANTAGES

Here are some of the benefits you'll enjoy:

  • Video tutorials for installing and assembling the system
  • Your own dedicated FAZUA dealer contact
  • Exclusive information about all FAZUA services 

All you have to do is create a dealer account. 


Already have a dealer account?
 Looking to find out how to become a FAZUA Service Partner and learn about the potential benefits involved?