We hope that you thoroughly enjoy using your FAZUA drive system. However, in the unlikely event that you should encounter a problem, we offer two different options for getting your drive system back into tip-top shape as quickly as possible. 

1. THE FAZUA SERVICE TOOLBOX

Your friend and personal helper


SelfService

Are you interested in finding out for yourself what the problem is? 

With the FAZUA Service Toolbox, you can perform firmware updates on your own to continuously improve your drive's performance, regardless of what dealer you purchased it from. The software's diagnostics function allows you to check the condition of your system and, if any errors are found, gives you specific recommendations on how to address the problem. This means that you can handle specific service tasks directly through FAZUA, true to the motto: Cyclists do it on their own!


2. A TRUSTED DEALER OF YOUR CHOICE


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Rather have your drive system looked at by a certified expert? 

Locate a FAZUA Service Partner near you using our dealer map:



FAZUA Service Partners are bicycle dealers who are specially trained to work with our drive system and the accompanying FAZUA Service Toolbox software. They also sell eBikes equipped with FAZUA drive systems and provide excellent quality of service. You'll be able to recognize them by the FAZUA Service Partner sticker displayed in their shop window.