Porsche eBike Performance GmbH offers you a manufacturer's warranty of 2 years upon registration in accordance with the terms of the manufacturer's warranty. You can read and download the warranty conditions here. To do so, you must register your personal information and FAZUA product within 3 months of purchase.

The FAZUA RIDE 60 measures your cadence several times per second and the torque applied to the pedals on both sides. Based on these two values and the set power characteristic, the system calculates the resulting motor power.

The speed and therefore the limit of support (depending on the wheel circumference) is determined by a speed sensor and magnets on the rear wheel. The precise electrical values for the support provided by the motor depends on the system settings and your respective riding settings. For more information, see the "About our software" questions (5.5).

The maximum support speed of FAZUA bikes depends on the legal requirement of the respective market. The bike manufacturer is responsible here.

The FAZUA RIDE 60 provides you with optimum support at a pedaling cadence between 55 and 125 crank revolutions per minute.

All components and parts of the FAZUA RIDE 60 are IP54-protected against the penetration of moisture and dirt according to the Pedelec Standard EN 15194.

Please make sure that the connector plug in the down tube is dry and clean before inserting the battery. When charging, make sure that the interface between the battery and the FAZUA CHARGE PORT is dry and clean before connecting the FAZUA CHARGER.

In general, the FAZUA RIDE 60 drive system achieves an average efficiency of ~80%. However, this efficiency depends slightly on the motor speed and therefore pedaling cadence.

In total, you lose about 4 watts. This corresponds to slightly less than 0.01% of the maximum engine power.

The width of the axle is 135 mm. The Q-factor itself also depends on the specification of the installed crank arms. We can not provide a general Q-factor for the FAZUA RIDE 60 here because it may vary depending on the FAZUA Bike due to the different crank arms. For detailed information, please contact your bike manufacturer.

Two freewheels are installed.

In the FAZUA RIDE 60 DRIVE UNIT, a toothed disc freewheel with 52 teeth is installed.

The decoupling of the motor from the bottom bracket shaft itself takes place by means of a sprag freewheel.

With these freewheels, resistance is negligible when the motor is switched off or when it is above the legal maximum speed, and the motor and transmission do not move during pedaling.

A new standard applies for the shaft on the FAZUA RIDE 60. This was defined in cooperation with Rotor and is called ETOR Drive.

Since ETOR Drive is an open standard, a wide variety of possible manufacturers exist for finding the right crank arms for a certain bike. You can find an overview here.

The spider is selected and mounted by the manufacturer of the bike. FAZUA does not supply its own spider at this time.

For more information, please contact your dealer or the bike manufacturer.

The lockring for fixing the spider into place is a FAZUA component and can be ordered from your dealer or a certified FAZUA trading partner.

With the FAZUA RIDE 60, we present an overall system that creates a particularly agile, natural and virtually silent riding experience with its combination of power, intuitive operation and lightness.

Unfortunately, ISIS no longer met our requirements in this regard and a new standard for the shaft has been defined in cooperation with ROTOR.

ETOR Drive is based on the material aluminum, which has made it possible to reduce the weight considerably without sacrificing fatigue strength and service life.

The diameter of the shaft has been significantly increased compared to the ISIS standard, which allows for increased stability while reducing the wall thickness.

The precise definition of the new standard makes it very precise and reliable, ensuring high compatibility between parts from different manufacturers.

Since ETOR Drive is an open standard, a wide variety of possible manufacturers exist for finding the right crank arms for a certain bike. You can find an overview here.

As far as the drive is concerned, it doesn't matter. The decisive factor here is the contact with the chain stay. When mounting chainrings, please always follow the specifications of the bike manufacturer.

FAZUA is not liable for damage caused by incorrectly mounted chainrings.

Basically, the FAZUA RIDE 60 can be used with a bolt circle of 110 or 104 depending on the provided chainrings.

Tuning problems do not exist because the speed reduction or motor support does not depend on the number of teeth of the chainring.

As far as drive support is concerned, it is irrelevant.

For an optimum function of the walk assist, the certified FAZUA trading partner can set the correct number of teeth under "Configuration" in the extended version of our FAZUA Toolbox software.

The decisive factor in the conversion of the chainring is the possible contact with the chain stay. When mounting chainrings, please observe the exact specifications of the bike manufacturer.

FAZUA is not liable for damage caused by incorrectly mounted chainrings.

All FAZUA bikes with the FAZUA RIDE 60 have a magnet attached to the brake disc or rear wheel axle. The speed sensor itself is also discreetly integrated into the frame.

On most FAZUA bikes, the magnet for speed measurement is attached to the brake disc. The magnet can be converted to the new brake disc. Please follow the manufacturer's instructions.

It is not intended for you, as a rider, to be able to independently replace or service individual components. (Caution: potential loss of warranty.)

If you need assistance, please contact your dealer or one of our certified FAZUA trading partners.

Our screws are provided with a special screw lock ex works and should therefore not come loose. Therefore, you do not need to retighten the screws on your own because, every time you move the screw after the threadlocker has cured, it loses its effect.

Specialized dealers can obtain the screws with threadlocker again or new screws for you; please contact a certified FAZUA trading partner.

Please note that the screws from the FAZUA RACK, FAZUA CHARGE PORT and FAZUA SPEED SENSOR are not part of the FAZUA RIDE 60 drive system; they are supplied by the bike manufacturer. Please contact the bike manufacturer for replacement.

To switch on, hold the control switch up for at least 2 seconds.
To switch off, hold the control switch down for at least 2 second.

To switch to the next higher support level, briefly press the control switch up.
To switch to the next lower support level, briefly press the control switch down.

The colors of the LEDs indicate the currently selected support level:

When equipped with the FAZUA CONTROL HUB, the LEDs are integrated on the control element on the handlebar.

When equipped with the FAZUA RING CONTROL, the LEDs are located in the FAZUA LED HUB installed in the top tube.

• The LED indicator lights up white: no support. You ride without electric pedaling support (as with a conventional bike).
• The LED indicator lights up green: "Breeze" support level. You ride with low, but effective support for maximum range.
• The LED indicator lights up blue: "River" support level. You ride with reliable support for most use cases.
• The LED indicator lights up pink: "Rocket" support level. You ride with maximum support for very demanding tours.

Other functions:

• Boost function: Press the control switch up for at least 2 seconds.
• Walk assist 6 km/h: With the support switched off (white LEDs), hold the control switch to the right.
• Light on/off: Briefly press the control switch to the right.
• Battery reset: Press the control switch down for at least 10 seconds.
• You can also find a detailed description in chapter 21 of our manual.

In addition to the 3 regular levels of support (Breeze, River and Rocket), the FAZUA RIDE 60 drive system has an additional feature: The Boost function.

To activate the Boost function, press and hold the control switch upwards for at least 2 seconds. The active Boost function is indicated by a flashing of the LEDs in the color of the active support level.

If no force is applied to the pedal within 2 minutes after activation, the Boost function automatically switches off again.

The Boost function allows you to ride briefly with an (increased) maximum motor power of 450 watts so that you temporarily have even more thrust.

The duration of the additional thrust provided by the Boost function depends on the situation in which you activate the Boost function:

• If you activate the Boost function from a standstill, you will be propelled with more thrust for 4 seconds. Ideally, you should therefore move to the front of the intersection at traffic lights!
• If you activate the Boost function while cycling, you will be propelled with more thrust for 12 seconds.

The Boost function is automatically deactivated after the above mentioned duration of 4 or 12 seconds or when you stop pedaling (e.g. to brake).

You can extend an ongoing boost phase, however, by pressing the RING CONTROL up again longer. The Boost function cannot be activated if:

• You ride at a speed higher than the legal maximum speed; in Europe, for example, this speed is more than 25 km/h / 20 mph.
• You have not selected a support level (the LEDs of the display light up white).

You can find a standard USB-C port on both FAZUA CONTROL HUB and FAZUA LED HUB, where you can easily charge your third-party devices.

With a charging current of ~1.5 ampere, you can quickly supply your devices with power via "Fast Charging".

The Ergoring is easily replaceable. You can get it from our online shop. Disassemble the handlebar grip; to do so, please observe the manufacturer's specifications. Then pull the entire FAZUA RING CONTROL / CONTROL HUB off the handlebars. The ring itself is magnetically attached – you can replace it without tools and without much effort. Slide the FAZUA RING CONTROL / CONTROL HUB back onto the handlebar.

Please make sure that the control element has a clearance of at least 4 mm to the neighboring components and that the screw is tightened to a maximum of 0.5 Nm

To improve the shifting of the RING CONTROL/ CONTROL HUB, please follow the steps below carefully:

1. Disassemble the RING CONTROL by taking it off and removing the Ergoring (only clipped on/magnetic).
2. If dirty, clean the Ergoring and then put it back on the RING CONTROL.
3. Perform a test to see if usage has improved and then place the RING CONTROL on the handlebars again.
4. During attachment, you absolutely must make sure that the Ergoring has a minimum clearance of 4 mm from the neighboring components.
5. Tighten the screw only with a torque of 0.5 Nm.

The detailed assembly instructions can be found here.

The FAZUA RING CONTROL or the FAZUA CONTROL HUB cannot be mounted on the right side of the handlebar. The design of the control element and the routing of the cables prevent side-inverted mounting here.

The FAZUA RIDE 60 amplifies the muscle power dynamically and, at the same time, in optimum doses so that the motor support blends in naturally with the motion sequence.

The FAZUA riding feeling is unique and offers the perfect blend of electric support and real riding fun for smart commuters, persistent gravel bikers and demanding e-mountainbikers.

Factors such as rider weight, tires, terrain traveled and temperature have a noticeable impact on range.

Depending on the support level up to 140 km or up to 1600 hm.

You can individualize the performance behavior via the Customizer in our FAZUA App or FAZUA Toolbox software and thereby influence the range, which means that range anxiety is unfounded.

Please read our detailed description in the Help Center.

To charge the FAZUA ENERGY 430 battery, please use only the original FAZUA CHARGER for the FAZUA RIDE 60 drive system, which is compatible worldwide. This means that you can use it in the EU, just as you can in the USA, for example.
A complete charge takes about 3.5 hours at 3 A and 100-240 VAC.

On many FAZUA RIDE 60 bikes, the charging socket is placed in different locations on the frame depending on the bike manufacturer.
If you can remove the battery from your FAZUA bike (depending on the model), you can decide for yourself whether you want to charge it inside the FAZUA bike or outside.

The FAZUA CHARGER for the FAZUA RIDE 50 drive system is not compatible.

To switch on, press the control switch up for at least 2 seconds.

To switch off, hold the control switch down for at least 2 seconds.

The battery itself does not have a physical on/off button. It is equipped with a motion sensor and detects when the FAZUA bike is in use.

You can turn the FAZUA bike on and off at any time by pressing a button on your control panel.

You do not have to actively turn off the battery since it turns itself off after a short period of inactivity.

There are currently two options available here:

1. You can buy another FAZUA ENERGY 430 battery in our online shop.
2. The range depends on many factors. With our Customizer, available in the FAZUA app or FAZUA Toolbox software, you can individualize the performance factors of your FAZUA bike and therefore also influence the range.

You can find a detailed description in the Help Center.

The ENERGY 430 enters a sleep mode after approximately 5 minutes to minimize the power loss on standby. This mood does not constitute a deep sleep, however, because the battery has a built-in motion sensor. In case of shaking or movement, the system will automatically return to an operational mode.

Generally speaking, lithium-ion batteries should always be stored between 10ºC and 15ºC. If not used during the winter, the battery should be charged to a minimum of 60% and then checked every 8 weeks and recharged if necessary. If the battery is not used for a long period of time and stored at low temperatures, a deep discharge may occur and the battery will be irreparably damaged. To learn more about the best way to handle our battery, we recommend the following video from our YouTube channel:

>> FAZUA Bad weather check

Generally speaking, lithium-ion batteries work best at moderate temperatures. Frost and cold in winter, on the other hand, have a negative effect on the range. Sensitivity to low temperatures is a widely known characteristic of lithium ion batteries

due to the chemistry used, in which temperature effects occur. At temperatures below 10ºC, this generally results in charging time being extended, power being reduced and available energy decreasing.

It is therefore possible that the battery will lose 20% or more of its capacity when stored overnight in the garage, depending on the temperature. The situation is different if the FAZUA Drive System is stored at room temperature during the day and then started in cold temperatures; due to the power output, the FAZUA ENERGY 430 warms up and virtually regulates itself during the drive. The negative effects at low temperatures not only affect our batteries, but all lithium-ion batteries.

In general, a lithium-ion battery is not dangerous if it is not damaged.

However, if there is a defect due to external damage or to the cell itself, a lithium-ion battery is a "dangerous source of fire" because it cannot be extinguished with conventional extinguishing agents in the event of a fire. However, the biggest danger here is during charging since a large amount of energy is added to the battery here.

In general, you should not ignore the battery during the charging process in order to avoid unnecessarily long charging phases. In addition, you naturally should not charge the battery in the immediate vicinity of other flammable objects. In the event of overheating, smoke development or unusual odors during charging, the process should be stopped immediately and the battery should be moved to a safe place outdoors. Please note that, in the event of a critical lithium-ion battery, the fire department and trained professionals should take the appropriate actions to safely manage the situation. You absolutely must be aware of and carefully follow the battery manufacturer's specific recommendations to ensure safe charging.

Quite the opposite. For a long life of a lithium-ion battery, it is best to keep it in the range between 30 and 80% charge. Research by the cell manufacturer has shown that the life of a cell increases significantly if it is not fully charged. If a battery is only ever charged to 80%, its service life is doubled because the high voltage range, in which the cell chemistry is particularly stressed, is avoided.

If the battery is not used for a long time without being charged, deep discharge may occur, which often damages the battery irreparably. This is not covered by the warranty.

You are therefore advised to check the charge level of your battery regularly and to charge the battery if the system is not used for a longer period of time.

If not used during the winter, the battery should be charged to a minimum of 60% and then checked every 8 weeks and recharged if necessary.

We have multiple suppliers for the battery to ensure that we have a sufficient inventory to the greatest extent possible and do not create excessive dependencies. The batteries are all manufactured in Europe.

A lithium-ion battery is a hazardous material that must be taken to a collection point or recycling center for disposal.

Alternatively, you can also contact your dealer or one of our certified FAZUA trading partners.

No, the FAZUA CHARGER for the FAZUA RIDE 50 drive system is not compatible with the RIDE 60 drive system.

We are planning to launch it in 2024. Once the functional design is complete, we will introduce the FAZUA ENERGY 210 Range Extender. Its development still requires additional time to ensure that the end result meets our high standards. To stay up to date, we recommend that you subscribe to our newsletter.

You can download it for free at our website under Downloads.

With this software, you can read out, update, diagnose and individually adjust the FAZUA RIDE 60 drive system to your desired riding behavior via USB-C cable on your computer.

You can find a detailed description in the Help Center.

It is the same software as already used for our FAZUA RIDE 50 drive system.

You can create a diagnostic report using our FAZUA Toolbox software by connecting your FAZUA bike to your computer with a standard USB-C cable.

You will find the USB port on the FAZUA LED HUB or on the FAZUA CONTROL HUB, depending on the equipment.

You can download our FAZUA Toolbox software for free on our website under Downloads.

Now open the software and go to the "Diagnostics" tab and click "Diagnostic test" and then save the diagnostic report; a PDF will be generated.

Important:

• Make sure that the report is always generated with the latest FAZUA firmware and FAZUA Toolbox software.
• Please make sure the FAZUA ENERGY 430 is clicked on and into the FAZUA Bike while generating the report so we can get the information from all components.

Alternatively, please contact a dealer or one of our certified FAZUA trading partners.

The FAZUA RIDE 60 drive can automatically detect a decalibration and recalibrate itself during the ride. This is because our system has an automated calibration function that kicks in independently. You do not have to do anything to activate this calibration, just continue riding normally for 30 minutes.

If a manual calibration is still required:

If this does not resolve the rough riding feeling, please contact your dealer or one of our certified FAZUA retail partners for further analysis.

The wheel circumference is one of the values that our FAZUA RIDE 60 drive system needs to calculate the maximum speed with support. In order for the drive system to function correctly, the corresponding value in the Advanced version of the FAZUA Toolbox must also be adjusted when changing the wheel circumference. You do not have access to it yourself, however, one of our certified FAZUA trading partners can adjust the wheel circumference by + / - 5%.

Unfortunately, we as the drive manufacturer cannot accept any responsibility for major deviations, as this value is used to calculate the legal maximum speed.

For a larger adjustment, please contact the bike manufacturer directly.

Basically, we always recommend that you ride with the latest FAZUA firmware because an optimum riding experience is guaranteed only with the latest version. You can easily install a FAZUA firmware update on your FAZUA bike with our FAZUA Toolbox software.

You can download the software for free at our website under Downloads.

Connect your FAZUA bike with a standard USB-C cable to the PC, you will find the USB port on the FAZUA LED HUB or on the FAZUA CONTROL HUB depending on the equipment.

Now open the software and go to the "Firmware Update" tab. Click "RIDE 60 Update Bundle", then select "Online" and click "Start". After a few seconds, your FAZUA bike is up to date.

On the "Product Information" tab, you can check the current firmware version under the FAZUA RIDE 60 DRIVE UNIT.

You can find a detailed description in the Help Center.

You can customize the ride characteristics (Max Power, Support Relation and Ramp-Up) in the FAZUA App (available in the Apple App and Google Play Store) and in the FAZUA Toolbox software:

• Max Power
  This parameter controls the maximum torque and power output. In the Eco preset, the Max Power is lowered. This reduces energy consumption. The peak power output is higher in the performance preset. As a result, energy consumption is greater and the range is reduced.
  You can set the value to a maximum of 350 watts. The 450 watts can only be accessed via the Boost function.
• Support Relation
  The Support Relation determines the relationship between rider power and motor support. If the value is low, the motor provides its maximum support even at a low rider power. If the value is set high, more power must be applied for the motor to reach its Max Power.
• Ramp-Up
  The Ramp-Up determines the responsiveness of the motor and the strength of the acceleration. In the gentle setting, the motor accelerates with a slight delay and very smoothly. In the reactive setting, the engine reacts faster and accelerates significantly more.

You can find a detailed description in the Help Center.

With FAZUA RIDE 60, you can connect to three devices at the same time using BLE interface. The following devices are currently available:

1. Various bike computers. Here you can find a detailed article with the possible functions and a sample list of compatible devices. You can find our problem-solving article here.
2. Our FAZUA app. You can find a detailed description in the Help Center.
3. Our FAZUA Dashboard for Garmin devices. You can find a detailed description in the Help Center.

Attention:

• Our FAZUA RIDE 60 is not compatible with the existing FAZUA Rider app! The functions from the Rider app will soon be integrated into the FAZUA App as well.
• The FAZUA RIDE 60 also has an ANT+ chip installed, which is unlocked from the FAZUA firmware bundle update 007.

Yes, the FAZUA RIDE 60 drive system has an ANT+ chip, which is unlocked from the FAZUA firmware bundle update 007.

ANT+ technology allows different devices (e.g. accessories and power meters) to communicate with each other, making it easier for you to increase your performance by monitoring your training and improving your riding experience,

providing flexibility in the selection of equipment and opening up possibilities for customization and expansion of the LEV system.

The Bonding Key is a short sequence of numbers (code) that is required as security verification for the initial connection of your FAZUA bike with the FAZUA app on your cell phone.

On delivery of your FAZUA bike, you will find it on a hangtag on the handlebar or top tube.

If you cannot find a hangtag on your FAZUA bike, check the Bonding Key under "Configuration" in FAZUA Toolbox Software.

With the FAZUA RIDE 60, you can currently connect to our FAZUA app, bike computers and the FAZUA Dashboard for Garmin devices via the BLE or ANT+ interface.

Pairing with the FAZUA Rider app is not possible.

FAZUA app troubleshooting:

1. The FAZUA ENERGY battery is switched on.
2. The cell phone has an Internet connection.
3. The cell phone is near the FAZUA bike.
4. There is no other cell phone nearby that could connect to the FAZUA bike.
5. LEDs light up on the remote, either white, blue, green or pink.
6. You have installed the latest version of the FAZUA App (check the store).
7. Can the user's cell phone be connected to another Bluetooth device (e.g. headphones)?
8. Can you connect another phone to your FAZUA Bike (it is recommended to try both iPhone and Android)?
9. Decouple the FAZUA bike from the app.
10. Close the app in the background.
11. Open the Bluetooth settings of the phone.
12. Search for the FAZUA bike in the list of "previously paired devices".
13. Tap on the FAZUA bike ID and then on "Delete device".
14. Turn Bluetooth off for 3 seconds and then on again.
15. Open the FAZUA app and try to pair and connect the FAZUA bike again.

Please read our articles on connectivity in the Help Center.

You can customize the riding characteristics (Max Power, Support Relation and Ramp-Up) in both the FAZUA app and the FAZUA Toolbox software.

1. Max Power
   This parameter controls the maximum torque and power output. In the Eco preset, the Max Power is lowered. This reduces energy consumption. The peak power output is higher in the performance preset. As a result, energy consumption is greater and the range is reduced.
   You can set the value to a maximum of 350 watts. The 450 watts can only be accessed via the Boost function.
2. Support Relation
   The Support Relation determines the relationship between rider power and motor support. If the value is low, the motor provides its maximum support even at a low rider power. If the value is set high, more power must be applied for the motor to reach its Max Power.
3. Ramp-Up
   The Ramp-Up determines the responsiveness of the motor and the strength of the acceleration. In the gentle setting, the motor accelerates with a slight delay and very smoothly. In the reactive setting, the engine reacts faster and accelerates significantly more.

You can find a detailed description in the Help Center.

The FAZUA RIDE 60 drive system is not compatible with the FAZUA Rider app. Well-known functions of the FAZUA Rider app, such as trip recording or live display of ride data, will soon be integrated into the FAZUA App.

The upper LED on the FAZUA LED HUB or CONTROL HUB is also the status indicator, which shows either a status change or fault is present. This indicator then flashes blue, yellow or red.

Possible status displays:

• The upper LED flashes blue = "Ready for operation". After successful installation of the FAZUA ENERGY 430 battery in the FAZUA bike, the status indicator briefly flashes blue and the system indicates that you can now switch on the drive system using the control element.
• The upper LED flashes yellow = "Soft Fault". When a "Soft Fault" occurs, the status indicator flashes yellow. The drive system thereby signals that there is a temporary or non-critical malfunction, which can lead to a loss of performance in most cases. If a "Soft Fault" occurs, you can continue to ride the FAZUA Bike, but we advise immediate maintenance.
• The upper LED flashes red = "Hard Fault". When a "Hard Fault" occurs, the status indicator flashes red. If a "Hard Fault" occurs on your FAZUA Bike, it will not operate and will require service.

For maintenance, we ask you to bring your FAZUA bike to your dealer or one of our certified FAZUA trading partners.

With the latest firmware version, a white glowing LED on the control element means that the battery is almost empty and should be charged.

In the case of firmware versions lower than the .007 bundle, however, a white LED still indicates that the system does not recognize a component like the battery or the drive unit.

In this case, charge the battery; if the white LED remains, please perform a firmware update, which should fix the problem. If not, please contact a dealer or one of our certified FAZUA trading partners for service.

Please check the usual causes:

• Check the pedals, chainring and crank arm for a tight fit and tighten according to manufacturer's instructions. if necessary.
• Check the chain, chainring, derailleur for wear and dirt and clean or replace if necessary

As you may not service our FAZUA RIDE 60 drive system on your own (caution: potential loss of warranty), we ask that you contact your dealer or one of our certified FAZUA trading partners for further analysis.

A possible cause is that the torque sensor has become decalibrated, leading to jerky or irregular support. The FAZUA RIDE 60 can detect this problem automatically and calibrate itself during the ride.

This is because our system has an automated calibration function that kicks in independently. You do not have to do anything to activate this calibration, just continue riding normally for 30 minutes.

If this does not resolve the rough riding feeling, please contact your dealer or one of our certified FAZUA retail partners for further analysis.

The distance is between 1 - 8 mm and should not deviate from this value in order to guarantee the optimum reliability of the speed sensor functions.

You can restart the battery using the control element by pressing the control switch down for at least 10 seconds. The battery is restarted in this way. You should then see a blue LED light up on the LED HUB/CONTROL HUB.

Yes, but such components must be installed for you by a specialist dealer (caution: potential loss of warranty).

Please contact your dealer or one of our certified FAZUA trading partners.

Specifications for external electrical components:

• Maximum voltage: 12 V per component
• Maximum current: 2 A in sum for all components
• Maximum power: 24 W in total for all components

For all work on/handling of the FAZUA RIDE 60 and therefore also on the lockring, please contact your dealer or one of our certified FAZUA trading partners. In this way, you can avoid a loss of warranty.

We have deliberately installed extremely large and durable bearings to avoid creaking bearings. The bearings are oversized and can not be compared with a conventional bottom bracket. We use only components from the automotive industry.

Individual bearings cannot be replaced on the FAZUA RIDE 60 DRIVE UNIT. If you suspect a defect, please contact a dealer you trust or one of our certified FAZUA trading partners.

No component of the FAZUA RIDE 60 drive system can be repaired by the user themselves. Also, please do not open any of the components (attention: potential loss of warranty).

Your dealer or one of our certified FAZUA trading partners will be happy to assist you. Of course, you can also make a complete diagnostic report yourself and submit it as a warranty request via our contact form and you will receive further instructions from us. You can order spare parts via our online shop an extended product range is available for the specialized trade.

You can download the complete digital manual free of charge from our website.

No, the systems are self-contained and not compatible. Unlike the RIDE 50 drive system, the FAZUA RIDE 60 DRIVE UNIT is the heart of the system and combines the motor, transmission, sensors and power electronics.

We are therefore expanding our portfolio with the FAZUA RIDE 60 drive system, offering riders and bike manufacturers an alternative to the existing FAZUA RIDE 50 drive system. By combining the motor and transmission in the FAZUA RIDE 60 DRIVE UNIT, the weight and the required installation space are reduced. In addition, the possibility of installing the battery separately from the drive gives the bike manufacturer more freedom in the design of the bikes and the mounting options.

This combination allows for handling as natural as you would expect from non-motorized bikes – with all the benefits of an e-drive. The best of both worlds and therefore even more cycling fun. The result is therefore even more slimline and sportier e-bikes!

FAZUA does not offer any security features at present. Please contact the bike manufacturer and check what options they offer you.

However, FAZUA is known for continuing to develop its drive systems with many innovations and great features, so stay tuned and please be patient!

The installed lock is produced by the third-party supplier Abus.

If the key is lost, you can reorder it directly here.

If you do not know the key number, you can read it in our FAZUA Toolbox software.

Create and save a diagnostic report; in the PDF, you will find the key number under the FAZUA RIDE 60 DRIVE UNIT information.

Please make sure that the battery is on and the FAZUA bike is connected while generating the report.

No, we must stick with the legal speed limit. Tampering with our FAZUA drive system will void the warranty.

In Europe, our system is limited to 25 km/h / 20 mph by European laws. Depending on the country, the speed limit may vary. In the United States, for example, drives can support significantly higher speeds under U.S. laws.

In Europe, however, there is no way for us to increase the assisted speed for you and, additionally, the responsibility of the maximum speed setting lies with the bike manufacturers.

Please also consider that you and the specialist dealer can become liable for prosecution by tuning! In the event of tampering, the permission to use the e-bike/pedelec will also expire and your insurance will not apply in the event of an accident.

On the European market, none of our bike manufacturers are currently planning to launch an S-pedelec. Since the motor is completely decoupled above 25 km/h / 20 mph via the freewheel and you can ride as fast as you want, an S-pedelec is not a big issue.

In Europe, our system is limited to 25 km/h / 20 mph by European laws. Depending on the country, the speed limit may vary. In the United States, for example, drives can support significantly higher speeds under U.S. laws.

Depending on the bike manufacturer, you can remove the battery and therefore charge it outside the FAZUA bike. In case of service, the permanently installed battery can of course also be removed by a dealer.

You can easily identify a removable FAZUA ENERGY 430 battery by the cutout and the removal option on the down tube.
With permanently installed FAZUA ENERGY 430 battery, the down tube is continuous and has no recess.

The FAZUA ENERGY battery can be removed from the FAZUA bikes by Riese & Müller, Focus Müller and Canyon, for example.

The motor is permanently mounted in the FAZUA RIDE 60 DRIVE UNIT and modular removal is not possible. It is the heart of the system. It combines motor, transmission, sensor technology and power electronics. This concept allows an even better and more weight-efficient integration of the FAZUA RIDE 60 into the frame. The design of the entire drive system becomes more slimline and gives bike manufacturers even more freedom in the design of FAZUA bikes.

If the FAZUA ENERGY 430 battery is removable, you can usually put the cover on and ride the FAZUA bike without the battery.

Unlike the FAZUA RIDE 50 drive system, where the battery and motor are removable, this is no longer the case with the FAZUA RIDE 60 drive system.

Canyon's FAZUA bikes are an exception here, as Canyon's cover is permanently connected to the FAZUA ENERGY battery.

No, a cover is not offered by FAZUA because the dimensions of the cutout in the frame can vary depending on the model.

The final specification of each FAZUA bike is entirely in the hands of the bike manufacturer. For more information, please contact your bike manufacturer.

No, a cover for the FAZUA RIDE 60 DRIVE UNIT is not offered by FAZUA directly because the final specifications of each FAZUA bike is entirely up to the bike manufacturer.

In any case, the radiator must remain free for heat dissipation. Some bike manufacturers design the FAZUA bike already from the factory with appropriate cover, which optimally meets the requirements. For more information, please contact your bike manufacturer.

Airplane:

In principle, FAZUA bikes with a removable FAZUA ENERGY 430 battery can be transported in airplanes without any problems. The permanently installed FAZUA RIDE 60 DRIVE UNIT is no obstacle.

However, you cannot take the FAZUA ENERGY 430 battery itself on a passenger aircraft because it is considered a dangerous good by IATA. You currently have two options for taking your FAZUA battery with you on vacation:

• By sending the battery by mail/air freight to your vacation destination beforehand
• Contact a certified FAZUA dealer at your destination and ask for a loaner battery

Attention: This applies only to the FAZUA bikes with removable battery. If the FAZUA ENERGY 430 battery is permanently installed in your FAZUA bike, you unfortunately cannot take it with you by airplane.

Important: In any case, please contact the respective airline about the exact transport conditions for e-bikes/pedelecs before your flight.

Car:

If you want to transport your FAZUA bikes outside the car (roof or rear rack), please pay attention to the following:

• If you are able to remove the FAZUA ENERGY 430 battery, store it safely in the car and follow the bike carrier manufacturer's instructions.
• If the FAZUA ENERGY 430 battery is permanently installed, place the entire FAZUA bike on the carrier and follow the bike carrier manufacturer's instructions.

When transporting your FAZUA bike inside the car, please ensure that the bike is adequately secured against slipping or falling over.

This is a great thought, but unfortunately not doable.

Our FAZUA RIDE 60 drive system can only be purchased from us and installed by bike manufacturers. Our systems are standardized as delivered; we do not sell individual components of the FAZUA RIDE 60 drive system to riders.

Yes, Riese & Müller offers the FAZUA bike with a belt drive; for details, feel free to check the homepage of the bike manufacturer!

The lineup of RIDE 60 Bikes consists mainly of urban bikes and mountain bikes from e.g. Riese & Müller, Pivot, Canyon and many others. The first FAZUA Gravel Bike with the FAZUA RIDE 60 will be offered by Ghost. More FAZUA bikes with a RIDE 60 drive will follow. A selection of available FAZUA bikes with a FAZUA RIDE 60 drive system can be found here.

Currently, no bike manufacturer plans a pure FAZUA road bike with the FAZUA RIDE 60. The first FAZUA Gravel Bike with the FAZUA RIDE 60 will be offered by Ghost.

Otherwise, check out the selection of FAZUA road bikes with the FAZUA RIDE 50 drive system – perhaps your next bike is already there.

You can easily arrange a test ride of Riese & Müller FAZUA bikes online via their Dealer Locator.

Focus offers FAZUA bikes (S to XL) for test rides in their Test Ride Centers (TRC).

FAZUA bikes from Canyon can be test-ridden by prior appointment at their showroom in Koblenz.

Manufacturers such as Pivot are represented at many trade shows, events and test festivals and plan to be there with a test bike fleet FAZUA bikes – get excited and stop by!

You can find the Canyon event calendar here.

And you can naturally order FAZUA bikes from your dealer or ask for a test ride at one of our certified FAZUA trading partners.

Yes, the FAZUA RIDE 60 has a walk assist function.

To activate, press the control switch of the FAZUA CONTROL HUB or the FAZUA RING CONTROL to the right for at least 2 seconds with the support switched off (white LEDs).

Your FAZUA bike can then reach a speed of up to 6 km/h depending on the gear engaged as long as the button is pressed continuously.
See also chapter 21.6 of our RIDE 60 manual.

Our FAZUA drive systems are certified exclusively for the European, North American and Australian markets and we are only allowed to offer service and sell aftersales items in these markets. If you have a service request or need a spare part, please contact the bike manufacturer directly. FAZUA is expanding rapidly and we are working to obtain approvals worldwide as soon as possible.

We are happy to help with any questions you may have about our drive; just submit your request via our contact form. We will get back to you as soon as possible.

For the FAZUA RIDE 60 drive system, you can currently purchase the FAZUA ENERGY 430 battery, the FAZUA CHARGER, the crank arms from ROTOR, and other components in our online shop.

You can pay with credit card, PayPal or immediate bank transfer (debit card).

You can find the current shipping costs in our online shop.

You can find the list of countries at our online shop.

No, that is not possible in principle. However, riders in Switzerland can order from our service partner Ampere Plus AG.

Riders from the United States/Canada can order through their dealer or one of our certified FAZUA trading partners via our service partner QBP.

Riders from Australia/New Zealand can order through their dealer or one of our certified FAZUA trading partners via our service partner VIMM Ltd.

Within Germany, we ship goods with GLS. The international shipment of goods is carried out by UPS and Dachser.

• If you would like to report a warranty or guarantee case, please contact us directly via our contact form.
• If you would like to return items for other reasons, please enter your request in our Returns Portal. The statutory 14-day right of return applies.

Attention: If you want to return a battery, please contact us directly via our contact form. As batteries are class 9 dangerous goods, special transport conditions apply here.