About us

Porsche eBike Performance GmbH develops and produces pioneering drive systems under two brands at the company's location in Ottobrunn near Munich: compact lightweights from FAZUA for agile e-bikes that create an exceptionally natural riding experience, and in future also particularly powerful drive systems under the Porsche brand name. FAZUA is a young, ambitious brand that turned the bicycle industry on its head in 2017 with a completely new, innovative drive system for lightweight, agile (and good-looking) e-bikes. We have been part of Porsche eBike Performance GmbH since July 2022. Our diverse, open, progressive (and fun) team is looking forward to new inspiring talents who want to shape the future of e-bike technology and establish a new bike culture with us.

Your Tasks

  • As the head of an international technical support team consisting of dedicated customer service and repair experts, you will be responsible for managing more than 20 talented employees and supervisors. Your task is not only to manage the division operationally, but also to develop it structurally and strategically. Your goal is to enable sustainable scaling without losing sight of the high premium standards. 
  • As an integral part of the service team, consisting of Technical Support, After Sales and Field Support, you will play a key role in the implementation of our premium service strategy. You will report directly to the Head of Service & After Sales.
  • You will be responsible for the smooth flow of communication with the Product Management, Quality and Field Support departments, as well as the effective management of knowledge within the team.
  • Your task is to select the perfect tools and to define and optimise processes relating to service processing.
  • You monitor KPIs, constantly develop them further and derive measures for optimisation.
  • You will be responsible for the forecasts and thus ensure service capability.

Your Profile

  • You have a master's or diploma degree in economics/industrial engineering or have equivalent professional experience.
  • Ideally, you have at least five years of professional experience in customer service or consulting.
  • You have an in-depth understanding of customer service processes and have sound expertise in relevant systems and applications.
  • You are enthusiastic about processes, have strong analytical skills and are able to derive measures from them and implement them sustainably.
  • You have a basic technical understanding.
  • You are customer-orientated and a team player. 
  • You are a communication professional at various levels with very good German and English skills.

Your Benefits

  • We are a diverse and international team of creative minds, passionate bike nerds, and progressive thinkers
  • You will see your ideas taking shape quickly: bring in your thoughts, challenge the status quo and see innovations being implemented soon
  • We offer a hybrid working model depending on the position. 
  • You will find everything you need to work at our company headquarters in Ottobrunn just outside Munich: beautiful rooms, fully equipped kitchens, a huge terrace - and of course the best colleagues
  • Our location in the jaw-dropping Bavarian landscape offers a fantastic surrounding for rides. Take the chance to lease your dream bike on JobRad or simply grab one of our test bikes if available
  • We try to live sustainability in everything we do – instead of just talking about it
  • We are supportive of further education and foster ambitions of growth within the company 
  • We believe in regeneration and agility. Therefore, we offer 30 days of vacation for you to fuel up and find new inspiration

Your Application

Do you want to become part of the Porsche eBike Performance team? Please upload your CV and a short motivation letter including your availability and salary expectation.